Terms and conditions of sale

These General Terms and Conditions of Sale (“GTCS”) apply, without restriction or reservation, to all sales concluded by the Seller with non-professional purchasers (“the Customer”) wishing to acquire the products offered for sale (“the Products”) by the Seller on the still-free-crew.com website. The Products offered for sale on the site are as follows: Clothing; Stationery; Wall decorations The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the still-free-crew.com site which the customer is required to take note of before ordering. The choice and purchase of a Product are the sole responsibility of the Customer. Product offers are subject to availability, as specified when the order is placed. These General Terms and Conditions of Sale are accessible at all times on the still-free-crew.com website and shall prevail over any other document. The Customer declares that he/she has read and accepted these General Terms and Conditions of Sale by checking the appropriate box before placing an order on the still free-crew.com website. In the absence of proof to the contrary, the data recorded in the Vendor's computer system constitutes proof of all transactions concluded with the Customer. The Vendor's contact details are as follows PHOENIX DIGITAL DEVELOPMENT GERONIMI, EIRL Registered with the RCS of Rouen, under number 832570923 91 rue des Bons Enfants Email: contact@phoenix-digital.fr Telephone: 0638957336 The Products presented on the still-free-crew.com website are offered for sale in the following territories: 1. Europe European Union (EU) : Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. European Economic Area (EEA): Norway, Iceland, Liechtenstein. Switzerland. United Kingdom. 2. North America United States. Canada. Mexico. 3. Central America and Caribbean Costa Rica, Guatemala, Panama, Dominican Republic, Jamaica, etc. 4. South America Argentina, Brazil, Chile, Colombia, Peru, Uruguay, Venezuela, etc. 5. Asia China, India, Japan, South Korea, Singapore, Thailand, Vietnam, Indonesia, Malaysia, Philippines, Taiwan, Hong Kong, etc. Middle East countries: United Arab Emirates, Saudi Arabia, Israel, Qatar, Bahrain, Kuwait, Oman. 6. Oceania Australia. New Zealand. For orders to countries other than metropolitan France, the Customer is the importer of the Product(s) concerned. For all Products shipped outside the European Union and French overseas departments and territories, the price will be calculated exclusive of tax automatically on the invoice. Customs duties or other local taxes, import duties or state taxes may be payable. They are the sole responsibility of the Customer.

The Products are supplied at the prices in force on the still-free-crew.com website at the time the order is registered by the Seller. Prices are expressed in Euros, exclusive of VAT. Prices take into account any discounts granted by the Seller on the still-free-crew.com website. These prices are firm and non-revisable during their period of validity, but the Seller reserves the right to modify them at any time outside their period of validity. Prices do not include processing, shipping, transport and delivery charges, which are invoiced in addition, under the conditions indicated on the site and calculated prior to placing the order. The payment requested from the Customer corresponds to the total amount of the purchase, including these costs. An invoice is issued by the Vendor and given to the Customer upon delivery of the Products ordered.

It is the Customer's responsibility to select the Products they wish to order on the still-free-crew.com website, according to the following procedure: The Customer chooses a Product and places it in his/her shopping basket, which he/she may delete or modify before validating the order and accepting the general terms and conditions of sale. He will then enter his contact details or connect to his space and choose the method of payment. Once the information has been validated, the order will be considered definitive and will require payment by the Customer in accordance with the terms and conditions. The order will be placed with our supplier, Gelato, who will manage delivery to the customer. We undertake to communicate the delivery information sent by Gelato to the customer. Product offers are valid as long as they are visible on the site, while stocks last. The sale will not be considered valid until full payment has been received. It is the Customer's responsibility to verify the accuracy of the order and to report any errors immediately. Any order placed on the still-free-crew.com website constitutes the formation of a distance contract between the Customer and the Vendor. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over payment of a previous order. The Customer can follow the progress of his order on the site.

In order to place an order, the Customer is invited to create an account (personal space). To do so, they must register by filling in the form provided at the time of ordering, and undertake to provide truthful and accurate information concerning their civil status and contact details, in particular their e-mail address. The Customer is responsible for updating the information provided. Customers are informed that they can modify this information by logging into their account. To access his personal space and order history, the Customer must identify himself using his strictly personal user name and password, which will be sent to him after registration. The Customer agrees not to divulge them to any third party. Should he/she do so, he/she shall remain solely responsible for any use made thereof. The Customer may also request to unsubscribe by going to the dedicated page in his/her personal space or by sending an e-mail to: contact@still-free-crew.com. Unsubscription will take effect within a reasonable time. In the event of non-compliance with the general terms and conditions of sale and/or use, the still-free-crew.com website may suspend or even close a customer's account after a formal notice has been sent by e-mail and has remained without effect. Any deletion of an account, for whatever reason, will result in the deletion of all the Customer's personal information. The Vendor shall not be held liable for any event of force majeure resulting in malfunction of the site or server, subject to any interruption or modification for maintenance purposes. The creation of an account implies acceptance of the present terms and conditions of sale.

The price is paid by secure payment as follows: - payment by credit card - Other payment methods authorized by our partner Stripes The price is payable in full by the customer on the day the order is placed. Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider for banking transactions carried out on the still-free-crew.com website. Payments made by the Customer will not be considered final until the Seller has received the sums due. The Vendor will not be bound to deliver the Products ordered by the Customer if the latter does not pay the price in full in accordance with the aforementioned conditions.

Products ordered by the Customer will be delivered to Metropolitan France or to the following zone(s): 1. Europe European Union (EU) : Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. European Economic Area (EEA): Norway, Iceland, Liechtenstein. Switzerland. United Kingdom. 2. North America United States. Canada. Mexico. 3. Central America and Caribbean Costa Rica, Guatemala, Panama, Dominican Republic, Jamaica, etc. 4. South America Argentina, Brazil, Chile, Colombia, Peru, Uruguay, Venezuela, etc. 5. Asia China, India, Japan, South Korea, Singapore, Thailand, Vietnam, Indonesia, Malaysia, Philippines, Taiwan, Hong Kong, etc. Middle East countries: United Arab Emirates, Saudi Arabia, Israel, Qatar, Bahrain, Kuwait, Oman. 6. Oceania Australia. New Zealand.

Deliveries are made within 7 to 14 working days to the address indicated by the Customer when placing an order on the site. Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or when one or more Products are unavailable, all Products ordered will be delivered at once. The Vendor undertakes to use its best efforts to deliver the Products ordered by the Customer within the time limits specified above. If the Products ordered have not been delivered within a period of No after the indicative delivery date, for any reason other than force majeure or the fault of the Customer, the sale may be cancelled at the written request of the Customer under the conditions set out in articles L 216-2, L 216-3 and L241-4 of the French Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of cancellation of the contract, to the exclusion of any compensation or deduction. Deliveries are made by an independent carrier, to the address given by the Customer at the time of ordering, and to which the carrier has easy access. When the Customer has chosen a carrier, delivery is deemed to have taken place as soon as the Products ordered have been handed over by the Vendor to the carrier, who has accepted them without reservation. The Customer therefore acknowledges that it is the carrier's responsibility to make the delivery and has no recourse against the Vendor in the event of non-delivery of the goods transported. In the event of a special request by the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Vendor, the related costs will be subject to specific additional invoicing, on the basis of an estimate previously accepted in writing by the Customer. The Customer must check the condition of the products delivered. He/she has a period of 14 days from the date of delivery in which to make a complaint by e-mail, accompanied by all relevant supporting documents (notably photos). Once this period has elapsed and if these formalities have not been complied with, the Products will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by the Vendor. The Vendor will reimburse or replace, as soon as possible and at its own expense, any Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions set out in Articles L 217-4 et seq. of the French Consumer Code and those set out in these GCS. The transfer of the risks of loss and deterioration relating to the Products will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk, except when the Customer has chosen the carrier. In this case, the risks are transferred at the moment the goods are handed over to the carrier.

The transfer of ownership of the Products from the Vendor to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of said Products.

Given the nature of the Products sold, orders placed by the Customer do not benefit from the right of withdrawal. The contract is therefore definitively concluded as soon as the order is placed by the Customer in accordance with the terms and conditions specified in these GTCS.

Products supplied by the Vendor benefit from : - the legal warranty of conformity, for defective, damaged or damaged Products or Products not corresponding to the order, - the legal warranty against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,

Provisions relating to legal warranties Article L217-4 of the French Consumer Code “The seller is required to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter was made his responsibility by the contract or was carried out under his responsibility.” Article L217-5 of the French Consumer Code “The good conforms to the contract: 1° If it is fit for the purpose usually expected of similar goods and, where applicable : - if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model ; - if it has the qualities that a buyer may legitimately expect, having regard to public statements made by the seller, the producer or his representative, particularly in advertising or labelling; 2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter.” Article L217-12 of the French Consumer Code “Any action resulting from a lack of conformity must be brought within two years of delivery of the goods. Article 1641 of the French Civil Code.“The seller is liable for any hidden defects in the item sold which render it unsuitable for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would only have paid a lower price for it, had he been aware of them. Article 1648 paragraph 1 of the French Civil Code “The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect. Article L217-16 of the French Consumer Code. “When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the duration of the warranty which remained to run. This period runs from the date of the buyer's request for service or from the date the item in question is made available for repair, if the item is made available after the request for service.
In order to assert its rights, the Customer must inform the Vendor, in writing (e-mail or letter), of the non-conformity of the Products or the existence of hidden defects as soon as they are discovered. The Vendor will reimburse, replace or repair Products or parts under warranty deemed to be non-conforming or defective. Shipping costs will be reimbursed on the basis of the invoiced rate, and return shipping costs will be reimbursed upon presentation of receipts. Refunds, replacements or repairs of Products found to be non-conforming or defective will be made as soon as possible and at the latest within 14 days of the Seller's finding of the non-conformity or hidden defect. Reimbursement may be made by bank transfer or cheque. The Vendor may not be held liable in the following cases: - non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to check, - in the event of misuse, professional use, negligence or lack of maintenance on the part of the Customer, as well as in the event of normal wear and tear of the Product, accident or force majeure. - The photographs and graphics presented on the site are not contractual and do not engage the responsibility of the Vendor. The Vendor's warranty is, in any event, limited to the replacement or reimbursement of Products that do not conform or are defective.

The Customer is informed that the collection of his personal data is necessary for the sale of Products by the Vendor as well as for their transmission to third parties for the purpose of delivering Products. This personal data is collected solely for the purpose of executing the sales contract.

9.1 Collection of personal data The following personal data is collected on the still-free-crew.com website: Account opening When creating a customer/user account: Name, first name, postal address, telephone number and e-mail address. Payment When paying for Products offered on the still-free-crew.com site, the site records financial data relating to the Customer's bank account or credit card.

9.2 Recipients of personal data Personal data is used by the Seller and its co-contractors for the performance of the contract and to ensure the efficient sale and delivery of the Products. The category(ies) of co-contractor(s) is (are) : - Transport service providers

9.3 Data controller The data controller is the Seller, within the meaning of the French Data Protection Act and as of May 25, 2018 of Regulation 2016/679 on the protection of personal data.

9.4 limitation of processing Unless the Customer expressly agrees, personal data will not be used for advertising or marketing purposes.

9.5 Data retention period The Vendor will keep the data thus collected for a period of 5 years, covering the period of prescription of the applicable contractual civil liability.

9.6 Security and confidentiality The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and the Seller cannot guarantee the security of the transmission or storage of information over the Internet.

9.7 Implementation of Customers' and Users' Rights Pursuant to the regulations applicable to personal data, Customers and users of the still-free-crew.com website have the following rights: - They may update or delete their personal data as follows: Request by e-mail to contact@phoenix-digital.fr. - They may delete their account by writing to the e-mail address indicated in article 9.3 “Data controller”. - They may exercise their right of access to their personal data by writing to the address indicated in article 9.3 “Data controller”. - If the personal data held by the Vendor is inaccurate, - they may request that the information be updated by writing to the address indicated in article 9.3 “Data controller”.- They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 9.3 “Data controller”. - They may also request the portability of data held by the Vendor to another service provider. - Finally, they may object to the processing of their data by the Vendor. These rights, provided they do not object to the purpose of the processing, may be exercised by sending a request by post or e-mail to the Data Controller whose contact details are given above. The data controller must reply within a maximum of one month. Any refusal to grant the Customer's request must be justified. Customers are informed that in the event of refusal, they may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority. The Customer may be asked to tick a box by which he agrees to receive informative and advertising e-mails from the Vendor. Customers may withdraw their consent at any time by contacting the Vendor (contact details above) or by following the unsubscribe link.

The content of the still-free-crew.com website is the property of the Seller and its partners and is protected by French and international intellectual property laws. Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

These General Terms and Conditions of Sale and the transactions arising from them are governed by and subject to French law. These GCS are written in French. Should they be translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

For all complaints, please contact customer service at the Seller's postal or e-mail address indicated in ARTICLE 1 of these GTCS. The Customer is hereby informed that, in the event of a dispute, he/she may have recourse to conventional mediation, with existing sectoral mediation bodies, or to any alternative dispute resolution method (conciliation, for example). In this case, the designated mediator is Directorate-General for Justice and Consumers Directorate-General for Justice and Consumers European Commission 1049 Bruxelles/Brussel Belgium https://commission.europa.eu E-mail : comm-rep-par@ec.europa.eu. The customer is also informed that he/she may also have recourse to the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show. All disputes arising from the purchase and sale operations concluded in application of the present GTC and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of common law. Realized on https://www.legalplace.fr